Services

We offer a full range of outbound telemarketing services including -

Data cleansing – How many times have you had mailings marked “GoneAway” or “Not known at this address”? Be confident that your marketing campaigns, be it mail or email, are getting through by having qualified, up to date information. Our staff will carefully and methodically work through your contact lists clarifying business details, ensuring that future campaigns are specifically targeted to the intended recipient, highlighting any sales opportunities along the way.

Lead Generation/Appointment Setting - Poorly qualified sales leads and appointments are an expensive waste of your time and money. At ROI Telemarketing we understand that these are key factors when making business decisions. Our telemarketing team are experts at getting past gatekeepers to reach senior decision makers. They are also trained in questioning techniques and objection handling to ensure that we get it right first time.

Customer Research – What do your existing clients really think about your business? Are you fulfilling their expectations with regard to your products and services? Are you missing out on opportunities to cross-sell because you don’t wholly understand their requirements? Conducting telephone research can give you an insight to what makes them tick ensuring that you and your sales staff are maximising your potential. This can also work as a good Customer Liaison tool, simply listening to your client and taking the time to understand how to enhance your client/supplier relationship.

Mystery Shopping – Are your sales staff working for you? ROI Telemarketing can listen and document the level of service of your front line staff to your customers using specific questioning techniques determined by you - we can accurately quantify their product knowledge, service delivery and their compliance with company policy e.g. up sell or cross sell activities.